Welcome Back!

Forgot Password?

Corporate Trainer
Customer Experience Coach

Seventh Sigma
Posted at : Dec. 15, 2018

  Murshidabad
0.0-0.0 Yrs. Experience
  Logistics and Supply Chain
INR.0.0 time_period

Apply Now
Job Description
The KRAs of Customer Experience Coach include: Improve Last Mile - NPS Ensure soft landing of Field Executives into EKL Deliver refresher training to the team in the hub on current processes & changes / advancements introduced sustain learning beyond centralized classroom sessions Ensure compliance to standards / norms & highlight & bridge gaps if any Share feedback from the field (FEs) with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of Fes Maintain data on FEs in EKL on training, assessments & on-field performance, ensure focussed refreshers for the non-performing FEs Motivate the team to outperform Control FE attrition Detailed Job Description: Participate in induction of Fes: Introduction to Operations, Assessment, soft landing into the team at the delivery hub On-the-job training along with assessments Communication percolation to all field executives Compliance to norms and SOPs 2-way feedback sharing sessions with field executives Share best practices for ensuring the best customer experience To maintain MIS (Records) of training and individuals performance
Keyskills
Details

Location : Murshidabad
Experience : 0.0-0.0 years
Industry : Logistics and Supply Chain
Fees : INR. 0.0
Start Date : Jan. 1, 2019
End Date : July 31, 2019


About Us

MyTrainingCircle is a platform that seamlessly connects professional trainers with corporates for short- and long-term training jobs and opportunities. Founded in 2018, the website is one of the first of its kind in India, allowing training professionals from all sectors and fields to put up their professional credentials on a dedicated platform, accessed by corporates specifically searching for those skills to contribute to their training programmes.

My Training Circle creates a space for making corporate training smooth and accessible. Stories of unfulfilled,or semi fulfilled training programmes are not uncommon in any industry today,nor is it unlikely for us to come across promising professionals, willing to deliver a broad spectrum of customised services to the young professionals in their industry. My Training Circle aspires to be the link between the two,saving time as well as cost for both these groups.

Corporates
Jobs
Trainers
Cities

Vision

Our vision is to be single largest platform for freelance trainers/coaches for training assignment, leveraged by various organisations across industries focusing on employee development