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Corporate Trainer
Process Trainer & Soft Skill Trainer

Seventh Sigma
Posted at : Jan. 30, 2019

  Bangalore
4.0-10.0 Yrs. Experience
  BPO
INR.0.0 time_period

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Job Description
Soft Skills and Communications Coach, specifically for a Voice and Non-Voice Email based domain. Liaise with managers to determine training needs and schedule training sessions Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn Conduct training sessions, workshops, one-on-one coaching etc Must have experience in developing curriculum and training modules from scratch. Analyze tickets based on Communication, Style, Grammar and Emphatic Customer Service. Identify the Training needs of the agents. Provide feedback to enhance Agent Performance. Work closely with operations to assess floor needs When needed, being available to learn project specifics for multiple projects May require overtime Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents. Suggest calibrations to ensure consistent scoring.
Keyskills
Details

Location : Bangalore
Experience : 4.0-10.0 years
Industry : BPO
Fees : INR. 0.0
Start Date : None
End Date : None


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