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Corporate Trainer
customer service trainer

Starone Solutions
Posted at : Jan. 30, 2019

  Hyderabad
5.0-11.0 Yrs. Experience
  BPO
INR.0.0 time_period

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Job Description
Training on knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, ensuring effective training of company's product/process knowledge along with soft-skills, and reporting results to supervisors is all a required part of this job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques. Trainer in a customer service process should possess a strong background in customer service. Use a variety of training strategies/learning experiences Review written materials of training participants Seek feedback from participants Modify the training approach and then observe and record the effects of the changes Create activities that allow for the active participation of everyone in the group Sense the need of trainees on an individual bases and as a group
Keyskills
Details

Location : Hyderabad
Experience : 5.0-11.0 years
Industry : BPO
Fees : INR. 0.0
Start Date : None
End Date : None


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